Service intervals for an e-bike – how to take proper care of it

How often your e-bike needs servicing depends on how much it is used and under what conditions. A bike that is ridden daily, in changing weather and over longer distances, is exposed to more wear than a bike used occasionally or only seasonally.

Service is not only about fixing problems when they occur. It is also about preventing faults, adjusting components, checking electronics and identifying potential risks before they become serious. This results in a safer, more reliable e-bike that is easier to live with every day.

We provide clear recommendations on when an e-bike should be brought in for professional service. These are based on both usage and time.

First, it is worth knowing that many retailers and workshops program a service reminder in the display after a certain riding distance. A general guideline is that after 50 mil 500 km, an initial functional check and adjustment service is recommended, which can be carried out by your retailer or workshop.

According to our manual, there are more detailed intervals that apply in order for the warranty to remain fully valid:

• The first service should be carried out after approximately 500 km or six months, whichever occurs first

• The next service is recommended at around 4,000 km or within one year from the purchase date

• Further service at approximately 7,500 km or after two years

• Extended service at approximately 11,000 km or three years from purchase

These readings can usually be viewed via the bike’s display or in an app connected to the bike. Following these intervals makes it easier to plan service in advance and avoid unnecessary issues.

There are several things you can do yourself to reduce wear and keep your e-bike in good condition between workshop visits:

• Keep the chain clean and lubricated

• Check tyre pressure regularly

• Gently wipe down electronics and the battery after riding in rain

• Remove the battery if the bike is stored outdoors for longer periods

However, it is important to remember that electronics, motor control systems and other advanced components require professional expertise to be serviced correctly. Taking the bike to an authorised workshop reduces the risk of errors and is often a requirement for the warranty to remain valid.

When you bring your bike in for service at an authorised workshop, a number of checks and adjustments are performed that are difficult to carry out properly at home:

• Inspection of the electrical system and motor function

• Testing and adjustment of the display and sensors

• Inspection of brakes and gears

• Adjustment of chain, hub and drivetrain

• Inspection of tyres and rims

These measures both extend the bike’s lifespan and make it safer to use in everyday riding.

In addition to workshop servicing, there are simple routines that help extend the life of your e-bike. Protecting the bike from extreme weather, storing it under cover when possible, and keeping the battery charged within recommended ranges all help components last longer. When cleaning, it is important not to expose the battery and display to excessive water.

Having the workshop update the service history or keeping receipts for completed service work is also advisable. This provides reassurance if you ever need to demonstrate that the bike has been serviced according to recommendations.

Understanding and planning your service intervals is an investment in your e-bike’s lifespan, reliability and everyday performance. By following our recommendations, you benefit from:

• an initial functional check after approximately 500 km or six months

• regular service visits around 4,000, 7,500 and 11,000 km

• professional service that provides safety and peace of mind

• workshop servicing that is required for the warranty to remain valid

With the right service plan, your e-bike becomes more reliable, safer and more durable over time, allowing you to ride with confidence regardless of distance or frequency